How It Works
Getting started is easier than you might think
Step 1: Choose a plan
Choose which of our insurance plans best suits your needs: Accident Plan, Comprehensive Plan or Major Medical Plan.
Decide whether you would like to add on our optional Routine Care Wellness Plan.
Step 2: Apply now
It's quick and easy to get a quote and apply online, 24/7, or call us on 1800 668 502 (8.30am - 5pm EST, Mon - Fri).
Your policy will commence at midnight at the end of the day that your proposal has been accepted by us. You may make a claim for an accident as soon as your policy is effective.
A 30-day waiting period applies for illness condition claims.
Note that a 6 month waiting period applies for cruciate conditions unless we receive a letter from your vet within 14 days of the policy commencement date certifying that your pet has no cruciate ligament conditions.
Step 3: Get treatment
When your pet is ill or injured, bring a claim form with you to the vet's practice if you can.
Have your veterinarian list a diagnosis and fill in the relevant parts of the form. Ensure your vet includes his/her practice details in the attached invoice.
Step 4: File a claim
Attach detailed itemised invoices and payment receipts to the completed claim form and mail it to us.
Ensure you submit claims to us within 60 days of treatment.
Step 5: Receive payment
Once we receive your claim form, we will process your claim without delay.
Depending on your nominated preference, your refund will either be debited directly into your bank account or we will mail you a cheque.
